GEMSTONE GLAMOUR — Privacy Policy

At GEMSTONE GLAMOUR, your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or shop with us online. By using our website or services, you agree to the terms of this Privacy Policy.

  1. Information We Collect
    When you interact with GEMSTONE GLAMOUR, we may collect the following information:

  • Personal Identification Data: Name, email address, phone number, billing address, shipping address.

  • Payment Information: Details needed to process payments (handled securely by third-party payment providers).

  • Order Information: Products purchased, order history, and preferences.

  • Technical Data: IP address, browser type, device type, operating system, and browsing behaviour.

  • Marketing Preferences: Newsletter subscriptions, promotional campaigns, or event invitations.

  1. How We Use Your Information
    We use your personal information to:

  • Process and deliver your orders.

  • Provide customer service and respond to inquiries.

  • Send order confirmations, shipping updates, and important notifications.

  • Personalise your shopping experience and recommend products.

  • Send marketing communications (only if you have opted in).

  • Improve our website, services, and customer experience.

  • Comply with legal and regulatory requirements.

  1. Cookies and Tracking Technologies
    Our website uses cookies to improve functionality, analyse traffic, and enhance user experience. You may manage or disable cookies in your browser settings, but this may affect website performance.

  2. How We Share Your Information
    We respect your privacy and will not sell your data. We may share information only in the following cases:

  • Service Providers: With logistics partners, couriers, payment gateways, and IT service providers to fulfil orders.

  • Legal Compliance: When required by law, court order, or government request.

  • Business Operations: In case of merger, acquisition, or business transfer.

  1. Data Retention
    We keep your personal data only as long as necessary to fulfil the purposes outlined above unless a longer retention period is required by law. Once no longer needed, data will be securely deleted or anonymised.

  2. Data Security
    We use industry-standard security measures to protect your data against unauthorised access, misuse, loss, or disclosure. However, no online transmission is 100% secure.

  3. Your Rights
    As a UK customer, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal data (where legally possible).

  • Withdraw your consent to marketing communications at any time.

To exercise these rights, contact us at support@gemstoneglamour.com.

  1. Marketing Communications
    If you subscribe to our newsletter, we may send updates about new products, promotions, and events. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

  2. Third-Party Links
    Our website may contain links to third-party websites. GEMSTONE GLAMOUR is not responsible for their privacy practices or content.

  3. Children’s Privacy
    Our website is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us immediately.

  4. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “last updated” date.