1. How long does delivery take?
Orders are usually processed within 1–2 business days. Standard UK delivery typically takes 2–5 business days after dispatch. Delivery times may vary depending on Royal Mail or courier services.

2. Do you offer free shipping?
Yes, we offer free UK shipping on all orders over £30. For orders under £30, standard shipping charges will apply at checkout.

3. How can I track my order?
Once your order has been dispatched, you’ll receive an email with your Royal Mail or courier tracking number. Simply click the link to track your delivery.

4. What is your return policy?
We offer a 30-day return policy for UK customers. Items must be unused, in original condition, and in their original packaging. For hygiene reasons, some items may be non-returnable.

5. How do I request a return or refund?
Please email us at support@gemstoneglamour.com with your order number and reason for return. Our UK-based support team will provide you with return instructions.

6. Are your products safe and reliable?
Yes, every product is carefully sourced from trusted suppliers and inspected for quality. We ensure our items meet UK standards for safety and reliability.

7. What payment methods do you accept?
We accept all major UK debit and credit cards, as well as PayPal. All payments are processed securely through trusted providers.

8. Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us at support@gemstoneglamour.com as soon as possible. Once your order has been processed and dispatched, we may not be able to make changes.

9. Do you ship internationally?
Currently, we only ship within the United Kingdom. Please check back for updates as we expand our delivery areas in the future.

10. How can I contact customer support?
You can reach us at support@gemstoneglamour.com. We aim to respond to all enquiries within 24 hours (Mon–Fri).